Data Privacy & Protection
Your privacy matters at jiliaa. This page explains exactly what personal information we collect from Filipino players, how we use it, and what rights you have over your own data. Clear, straightforward, no hidden surprises.
When you register for a jiliaa account, we collect basic personal details including your full name, date of birth, email address, and mobile number. This information is necessary to verify your identity, confirm that you meet the minimum age requirement of 18 years, and set up your account correctly on our platform. We may also request a government-issued ID or other supporting documents during the verification process, particularly before processing your first withdrawal or activating certain account features. All documents you submit are handled with strict confidentiality and are used solely for the purposes of identity verification and regulatory compliance. Providing accurate information is required under our Terms and Conditions, and any false or misleading data may result in account suspension.
We also collect your preferred language settings, notification preferences, and account activity history to personalise your experience on the jiliaa platform. None of this information is sold to third parties under any circumstance.
To process deposits and withdrawals in Philippine pesos (PHP), jiliaa collects payment-related information such as your GCash or Maya account details, bank account number, and transaction history within the platform. This data is used exclusively to facilitate secure financial transactions between you and jiliaa and to comply with anti-money laundering obligations applicable to online gaming platforms operating in the Philippines. We do not store full card numbers or sensitive payment credentials on our servers; payment processing is handled through secure, compliant third-party payment gateways that operate under their own privacy and security standards. Transaction records are retained for as long as required by applicable Philippine laws and regulations, after which they are securely deleted or anonymised. If you have questions about how your payment data is handled, you can reach our support team at [email protected].
All financial data transmitted between your device and our servers is protected using industry-standard encryption protocols to ensure it cannot be intercepted or read by unauthorised parties.
When you browse or use the jiliaa platform, we automatically collect certain technical information such as your IP address, device type, operating system, browser version, and the pages or features you interact with. This data helps us understand how Filipino players use our mobile-first platform, identify and fix technical issues quickly, and optimise the experience across different devices and screen sizes. We also use this data to detect suspicious login attempts, unusual activity patterns, and potential fraud that could put your account at risk. Usage data is analysed in aggregate form where possible, meaning individual players are not identified or singled out for analysis without a specific security or compliance reason. Cookies and similar technologies may be used to remember your session and preferences; you can manage cookie settings through your browser at any time.
We do not use device or usage data to serve targeted advertising to you on third-party websites or apps. Any analytics we perform are strictly for improving jiliaa's own platform and player experience.
As a jiliaa player in the Philippines, you have clear rights under applicable data protection law. Here is a quick summary of what you can request at any time.
You can request a copy of the personal data jiliaa holds about you at any time. We will respond within a reasonable timeframe and provide the information in a clear, readable format. Simply contact us at [email protected] with your request and account details.
If any of your personal information on jiliaa is inaccurate or out of date, you have the right to request that we correct it. You can update many details directly through your account settings, or contact our support team for changes that require verification.
You may request deletion of your personal data when it is no longer needed for the purposes it was collected, subject to legal retention obligations. Requests are reviewed individually, and we will notify you of the outcome within a reasonable period.
If you believe your data is being processed in a way that is not justified or proportionate, you have the right to object. We will review your objection promptly and, where upheld, stop or restrict the relevant processing activity without delay.
jiliaa does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for those specific functions. All third-party providers we work with are contractually required to handle your data in accordance with applicable Philippine data protection standards and to use it only for the agreed purpose. In certain circumstances, we may be required by law or a competent authority to disclose specific data, and we will comply with such requirements while endeavouring to notify affected players where legally permitted. Any data shared with third parties for regulatory compliance purposes is limited strictly to what is required and is not used for any other purpose by jiliaa or those third parties.
We review our third-party data sharing arrangements regularly to ensure continued compliance with our obligations and your expectations as a jiliaa player.
If you have any questions, concerns, or requests relating to this Privacy Policy or how jiliaa handles your personal data, please reach out to our dedicated support team at [email protected]. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them as quickly as possible. If you are not satisfied with our response, you may have the right to escalate your concern to the relevant data protection authority in the Philippines. This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law; material changes will be communicated to registered players via email or a notice on the platform. The current version of this policy is always available on this page at jiliaa.id/privacy-policy.
For more information about your rights and responsibilities as a jiliaa player, you can also review our Terms and Conditions and our Responsible Gaming guidelines.
If anything in this Privacy Policy is unclear, check the FAQ for quick answers, or log in to your account to review your data settings. New to jiliaa? Create your account today and experience the Philippines' most mobile-friendly gaming platform.